Connecting to Your Windows RDP VPS

Find Your Connection Details

1. Log into the Client Portal.
2. Select your Windows VPS under "My Services".
3. Open the Access tab. It shows the address to connect to, in the form your-server-ip:3389, and confirms the username is Administrator.
4. The Administrator password was emailed to you when the server was provisioned. If you no longer have it, click Reset Administrator Password on the same tab.

Tip: A reset password is displayed once and emailed to you. Save it straight away, the portal will not show it again.

Connecting from Windows

1. Press Win + R, type mstsc and press Enter to open Remote Desktop Connection.
2. In the Computer field, enter your server IP. Port 3389 is the default, so you only need your-server-ip:3389 if you have changed the port.
3. Click Connect, then enter Administrator and your password.
4. Accept the certificate warning. It appears because the server uses a self-signed certificate, which is expected on a fresh install.

Connecting from macOS

1. Install Windows App (formerly Microsoft Remote Desktop) from the Mac App Store.
2. Click Add PC and enter your server IP as the PC name.
3. Under User account, choose Add User Account and save Administrator with your password.
4. Double-click the saved connection, then accept the certificate prompt.

Connecting from Linux

1. Install Remmina: apt install remmina remmina-plugin-rdp
2. Create a new connection and set the protocol to RDP.
3. Enter your server IP as the server, Administrator as the username, and your password.
4. Connect. You can also use the command line client: xfreerdp /v:your-server-ip /u:Administrator

Connecting from a Phone or Tablet

1. Install Microsoft Remote Desktop from the App Store (iOS) or Google Play (Android).
2. Tap + and add a PC using your server IP.
3. Save Administrator and your password as the user account, then tap the connection to start.

Tip: On a small screen, switch the session to touch mode and use the on-screen zoom rather than trying to hit desktop controls directly.

Console Access as a Fallback

Every VPS has a browser-based console in the portal. Click the Console button in the header of your service page to get a screen and keyboard on the server itself, independent of RDP and the network stack. Use it when RDP will not connect, after a firewall change that locked you out, or to watch the machine boot.

Troubleshooting

• Connection refused or times out right after ordering: Windows takes several minutes to finish provisioning and complete its first boot. Wait until the portal shows the service as active, then try again.
• Blocked by the firewall: Open the Firewall tab on your service and apply the RDP Only preset. It permits port 3389 and blocks everything else. If you have added rules of your own, confirm one of them allows TCP 3389 from your IP.
• Wrong password: The username is Administrator, with a capital A and no domain prefix. If it is still rejected, reset the password from the Access tab.
• Cannot copy and paste: Clipboard sharing is a client setting. In Windows Remote Desktop Connection, open Show Options, go to Local Resources, and tick Clipboard before connecting. Windows App on macOS and Remmina have the same option in the connection settings.
• Session is slow: Lower the display resolution and colour depth in your client, and turn off desktop backgrounds and font smoothing in the experience settings.