Diagnose and fix connection problems.

  1. Check rackworks.net/status first. If the Compute Node component shows degraded or down, the issue is on our end — wait for the incident to resolve rather than troubleshooting your VM.
  2. Use the Network Tools page in the portal to test connectivity to your VPS from our infrastructure. Available tools include Ping, Traceroute, MTR, Port Check, DNS Lookup, WHOIS, HTTP Check, and Speed Test — all running from the RackWorks Southfield MI datacenter. This lets you diagnose connectivity problems even when you cannot reach your server via SSH. For testing latency and download speed from multiple global locations to the datacenter, use the public Looking Glass at rackworks.net/lookingglass.php.
  3. Test basic connectivity from inside your VPS: ping -c 4 8.8.8.8
  4. Run a traceroute from inside the VPS to identify where packets are dropping: mtr google.com (install with apt install mtr if needed).
  5. Check the local firewall to make sure a rule is not blocking your traffic: ufw status
  6. If the issue persists, reboot your VPS from the portal.

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