Common questions.

KVM is full hardware virtualization: your VM gets its own kernel, so you can run any OS, load kernel modules, and do things like run Docker or custom networking stacks. LXC is container-based: it shares the host kernel, which means lower overhead and slightly better raw performance, but Linux only and no custom kernels. For most web apps, dev environments, and self-hosted services, LXC is fine. If you need FreeBSD, a specific kernel version, or full isolation, go KVM.

Yes. You can request a plan change from the client portal at any time. Upgrades take effect promptly, and billing is prorated.

No. All plans are unmanaged: you get full root access and control over your environment. If you want a web control panel, CyberPanel and HestiaCP are available as one-click installs from the app marketplace.

KVM supports Ubuntu, Debian, AlmaLinux, Rocky Linux, and Windows Server. LXC supports Ubuntu and Debian. You can also do a clean OS reinstall at any time from the client portal without losing your assigned IP.

Yes on both plan types. KVM supports Docker natively. LXC containers have nesting enabled, which is required for Docker to run inside a container.

We accept all major credit and debit cards via Stripe, PayPal, and Bitcoin. Billing is monthly. No annual lock-in required.

Services bill monthly from the date of activation. If you have a card on file, it is automatically charged when your invoice is generated. You can view all invoices and payment history in the client portal.

Cancel any time from the client portal. There are no contracts or cancellation fees. Your server stays active through the end of the current billing period.

We handle refund requests on a case-by-case basis. If you have a concern, open a support ticket and we will work with you. We do not offer automated pro-rated refunds on cancellation.

Outbound traffic is throttled to 10 Mbps for the rest of the billing cycle. Inbound traffic is unmetered and unaffected. Full speed restores automatically at the start of your next billing period.

All servers are in 123Net's Southfield, Michigan facility at 24700 Northwestern Hwy. The Detroit Internet Exchange (DET-iX) is on-site, giving you direct paths to 90+ networks including Google, Cloudflare, Amazon, and Microsoft. See the data center page for details.

Yes. Every server gets a dedicated IPv4 address and a /64 IPv6 block. You can set a custom IPv6 reverse DNS (PTR) record directly from the client portal.

Basic network-level filtering is provided at the infrastructure level. We do not currently offer application-layer DDoS mitigation as an add-on. For high-risk workloads, we recommend pairing your server with a DDoS-capable proxy or CDN.

Most servers provision in under 5 minutes after payment clears. You will receive an email with your IP address, root password, and SSH access details once it is ready.

Yes. The client portal provides a browser-based VNC console for KVM VMs and a shell console for LXC containers. This lets you access your server even if SSH is broken or the network is misconfigured.

Yes, from the client portal at any time. Reinstalling wipes the disk and redeploys the OS from a fresh template. Your IP address and hostname are preserved.

All servers run on Dell PowerEdge hardware with Intel Xeon processors. Storage is NVMe or SSD depending on the plan. The hypervisor is Proxmox VE running on dedicated physical nodes.